Privacy
At the Vulcan Hotel, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect
We may collect personal information when you:
- Make an accommodation enquiry or booking
- Contact us through our website
- Book a table or enquire about dining
- Subscribe to our newsletter (if applicable)
- Contact us by phone or email
The information we collect may include your:
- Name
- Email address
- Phone number
- Postal address (where required)
- Booking details and preferences
- Any additional information you choose to provide
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Confirm and manage accommodation bookings
- Provide customer service
- Communicate with you about your booking or enquiry
- Improve our website and services
- Meet our legal and regulatory obligations
We will only use your information for the purposes for which it was collected unless otherwise required by law.
Payment Information
If online payments are offered, they are processed securely by trusted third-party payment providers. The Vulcan Hotel does not store your credit card details.
Cookies & Website Analytics
Our website may use cookies and analytics tools to help us understand how visitors use our website and improve your experience.
Cookies do not generally identify you personally, but they may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on our website
You can disable cookies through your browser settings if you prefer.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted service providers who help us operate our business, such as website hosting, booking systems or payment providers, where necessary to provide our services.
We may also disclose information where required by New Zealand law.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
While we work hard to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.
Accessing or Updating Your Information
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate.
To make a request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.